Refund policy

SHIPPING:

If an enclosure is damaged during shipping, Cryptic Creations will file a claim with the shipping company used. Enclosures with minor dings or scratches happening during shipping that do not directly compromise the usages and durability of the enclosure will not be allowed to have claims filed per shipping companies policies. 

If an enclosure is delivered cracked we will work with the company to file claims to get the pieces remedied, Any cracks or damage must be reported and photos sent within the first hour of delivery being accepted, due to the fact some customers have not taken proper care of the materials and have claimed to be broken after attempting to assemble a week after delivery. We will be able to send out ONE free replacement piece per broken section. Due to the high costs of materials and shipping we can not be responsible for all shipping errors but we will 100% deal with the shipping companies to have a claim filed and try and have them payout the insurance we place on every order that goes out. 

RETURNS:

Due to the custom nature of our enclosures, we do not currently offer returns on enclosure orders unless your order was built to the incorrect specifications (measurements, add-ons, etc.). If you receive your order and it is incorrect you must contact us immediately with proof of error, and for the next steps to take in the return process.

Once your return is received, it will be inspected and the errors will be confirmed and documented. You will be notified that we received the returned item(s) and that we inspected the item(s). Then you will be offered the opportunity for an exchange for the correct item or a refund of the original order total less shipping charges.

You (the customer) are responsible for all shipping charges incurred from returning your order to us. 

REFUNDS:

We are unable to offer refunds on items due to the materials being purchased upfront. (if we made the mistake, we will make it right) Cryptic Creations LLC reserves the right to solely determine whether or not a partial refund will be issued. Refunds will also not be issued once order is placed due to sell of animals, moving, or any other circumstances beyond the control of Cryptic Creations LLC  Once an order is placed and received in our system we order all materials and add ons immediately to ensure lead times can be met. If you do have a concern with your order (size, add ons, etc.) that need to be adjusted please contact us and we will be more than happy to help adjust invoice as needed. 

All orders are given a 30-day grace period from the completion date to schedule shipping/pick up. After the initial 30 days, storage fees will begin to be charged on a daily basis (charge varies upon order size). After those 60 days, all items will be considered abandoned WITHOUT REFUND unless proper communication from the client is made to try and help accommodate 

If you are not satisfied with your order upon receiving it, please give our office a call immediately at 720-577-0187